Concludes that by failing to correct systemic deficiencies, top managers of organizations prevent cybernetic principles from functioning. Therefore, they must take the full 85 percent of the burden for low quality that otherwise would blandly be attributed to the system. Presented at the Annual Meeting of the American Society for Cybernetics, 19-23 February 1986, Virginia Beach, VA.
Sent to GMU September 27, 2007 The manuscript file contains only a two-page Abstract of the talk, which has the concluding statement…"the conclusion…is that by failing to correct systemic deficiencies, top managers of organizations prevent cybernetic principles from functioning; hence they must take the full 85% of the burden for low quality that otherwise would blandly be attributed to the system.…”
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