Keynote Address to American Society for Quality Control Fourth Annual Quality Conference, Cocoa Beach, Florida, March 29, 1990.

Summary: Pending
Saying "We are at the beginning stages of formulating our overall plans for TQM during the next few years", she emphazises its imporo- tance as a management tool which must be joined by workers, managers, executives and stockholders in an integrated view to improve process a nd efficiency, etc.

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  • Keynote Address to American Society for Quality Control Fourth Annual Quality Conference, Cocoa Beach, Florida, March 29, 1990.